RMA Intake Form

Battery return authorization request

Fields marked * are required. A support representative reviews every request before an RMA number is finalized.

1Requester & site

2Battery details

3Return reason

Hazmat return path required

This unit cannot be shipped through a standard carrier. Once submitted:

  • Move the unit to a fire-safe area, away from flammables, on a non-conductive surface
  • Do not package or ship it yourself
  • A hazmat-certified logistics partner will contact you to arrange pickup, typically within 24–48 hours

4Supporting files (optional)

Upload reports (PDF), screenshots (PNG) or photos (JPG) from your findings during installation or testing to help with diagnostics. Up to 3 files, 10 MB each.

Max file size 10MB.
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Max file size 10MB.
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fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Max file size 10MB.
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fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
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