RMA Intake Form

Battery return authorization request

Fields marked * are required. A support representative reviews every request before an RMA number is finalized.

1Requester & site

Requester name *

Email *

Account / customer ID *

Site ID *

2Battery details

Battery model *

Serial number *

Lot / batch code

Install date *

Purchase order / invoice number

3Return reason

Reason for return *

Expected resolution date

Condition notes / test data

Unit shows swelling, leakage, cracking, or heat/fire damage. Check this if any physical hazard sign is present. This changes the return path.

4Supporting files (optional)

Upload reports (PDF), screenshots (PNG) or photos (JPG) from your findings during installation or testing to help with diagnostics. Up to 3 files, 10 MB each.

Upload File

Max file size 10MB.

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fileuploaded.jpg

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Upload File

Max file size 10MB.

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fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

Upload File

Max file size 10MB.

Uploading...

fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

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RMA Intake Form

Battery return authorization request

1Requester & site

2Battery details

3Return reason

4Supporting files (optional)

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